Refund and Returns Policy:
Refund Returns Customer service is a top priority at vpdazzle. Therefore it is important for us to share our return policy & warranty. You may return defective items within 7 days of the received-by date. As indicated by your tracking information. Our policy covers any manufacturer-defective items, dead-on-arrival items, and items that do not appear as listed on the website.
Items damaged by misuse or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us at vpdazzle. You can use this for proper care instructions and more in-depth information on your items.
For sanitary reasons and the overall safety of our customers and staff, we DO NOT accept returns of atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wicks,s and wire.
Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received the wrong item(s).
Should you receive the wrong item(s) or an item is DOA, a return label will be provided. Please return the merchandise within 7 days from the shipped date to our Returns address after contacting us.
Upon receipt of your refund returns, we will inspect and test your merchandise. If found defective, we will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund for the original form of payment used to make your online purchase.
Else If during testing of your merchandise, it is determined that it is fully functional, we reserve the right to return the merchandise or issue a store credit.
refund returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.
All returns are subject to case-by-case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.
How does refund returns Policy & Warranty work in vpdazzle:
Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible). Please include your name, contact information, and order number.
Please allow 10 days from the return shipped date for your account to be credited. And wait for 1-2 billing cycles for the credit to appear on your statement.